Frequently Asked Questions

General

How do I find my right bra size?


Bra sizes vary based on the brand, style, season, sizing systems, and body changes. Quick Facts:

  • 80% of women are wearing the wrong bra size and style.
  • All 36ds are not made the same (US bra sizes /metrics vary from the UK, France, etc.).
  • Breast sizes and shapes changes over time and by situation.
  • Bras do not last forever. :-) But you can extend their life.
The best way to find your most accurate bra size is by taking your bra measurements regularly (at least 2x a year) or when there are changes with your body such as weight or loss gain, pregnancy & breast feeding (which can lead to changes in size and shape), hormonal changes such menopause and menstrual cycle. We have created a self-service guide to assist you with measuring your band and bra size, tips on bra fitting and styles, and how to care for your bras to make them last longer. Visit our Bra & Style Guide and don't hestitate to contact us with further questions. Virtual bra fitting services are available Contact Us.




Why do I need to be concerned with a proper fitting bra?


Wearing the correct bra size is not jjust about style and looks, there's other important factors you should be aware of. How an ill-fitting bra can impact your health You may not know it, but those nagging symptoms you’ve been experiencing could be the result of an ill-fitting bra. A bra can cause all sorts of problems if it doesn’t fit correctly. Back, shoulder, and neck pain: If your bra is too big or too small, you’re not getting the support you need. Your bra should help your back hold up your breasts, but the straps shouldn’t pull too much on your shoulders and neck. This tends to be more of a problem for women with larger breasts. Breast pain: A too-tight bra can dig into your breasts, causing pain. If your bra is too big, your breasts may bounce around a lot, leading to tenderness. Headaches: A bra that’s too small can cause tension on your shoulders and back, which can then cause a headache. Indigestion: If your bra is too tight, it can obstruct the flow of the digestive system. Skin irritation: The friction from an ill-fitting bra can lead to chafing or scratches. The next time you put on your bra, pay attention to how it fits. It may be time to rethink your size. Believe me —your body will thank you. Skin irritation: The friction from an ill-fitting bra can lead to chafing or scratches. The next time you put on your bra, pay attention to how it fits. It may be time to rethink your size. Believe me —your body will thank you. Resource Vicki MacLean, N.P.
Women’s health and breast surgery in Melrose & Wakefield




What bra sizes do you offer?


  • We offer a wide range of bra styles designed for women with small to large breasts. Our sizes, based on the designer, goes up to a cup size M.
  • Post surgical bras and breast forms inserts are available.
  • For your convenience and to assist you with selecting the correct bra size while shopping, we have included the size chart for each brand in the image section of the product page.
  • The bra sizes listed on the product pages are in US sizes. The size chart allows you to find your US size based on your measurements.
  • It is highly advised that you take your bra measurements to determine your correct size. Keep in mind that your current bra size may vary based on the country of origin, manufacturer, or body/hormonal changes.




What are my payment options?


We accept Visa, Mastercard, American Express, Discover, and Afterpay.

What is Afterpay?

A buy now-pay later service that allows you to purchase your favorite items, and pay it in four instalments, always interest-free.




Is my credit card safe to use online?


Yes, shopping using your credit card is safe.

Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us. You can verify our SSL Certificate with Geo Trust by clicking on the Certificate itself at Checkout.




Do you provide Gift Wrapping services?


Yes. Gift-wrapping services are provided upon request.

Complimentary Gift-wrapping service is available with your purchase of $250+ or for $12.50 for purchase of $249.99 below.

What you will receive in your Gift-Wrapping service:

  • Curated Lingerie Box – decorative box that makes an outstanding presenation. It can be reused to store lingerie or other favorite items.
  • Tissue Paper - recycled tissue paper to provide your loved-one with the unwrapping experience.
  • Signature Gift Seal – eco-friendly logo seal to secure your precious garment.
  • Gift Card – you can add a message for the recipient, which will be printed on a personalized eco-friendly decorative notecard.

Just provide us with the details of your special occasion during checkout and we will handle the rest. For additional questions Send Us a Message.




What is the bra band and cup and why are they important?


Undertsanding the functions of the primary parts of the bra will help you in determing how to select the right bra for you. Band: The majority of a bra’s support does not come from the straps. The band does the bulk of the work if fitted properly. It rests below the breasts and around the ribcage. The band should be snug but should not dig into your skin, and should be level to the floor all the way around. Straps: While the band does most of the support work, the straps are still important. They should sit comfortably over the shoulders, and not dig into the skin or fall off. Cups: The bra cup should completely contain the breast. If the breast is bulging over, you need to go up a cup size. If there is space between the cup and the breast, you need to go down a size. The piece of material between the cups should lie flat against your body – if it’s pulling away, go up a size. *While Sports Bras don’t have the same sizing conventions, it’s still important to pick one that fits. A sports bra should give you double the support of a regular bra and follow the same guidelines as above. When trying on a sports bra, jump around, twist, and bend over to see how it reacts to movement – it should be comfortable and stay in place. Resource Vicki MacLean, N.P.
Women’s health and breast surgery in Melrose & Wakefield




Can you assist me with finding the right size and style bra or lingerie?


Yes.

We know the importance of wearing the right bra style and size. We are here to offer you advice and assistance by solving all your bra fit dilemmas and providing you with the best advice and knowledge to help style and fit your boobs and your overall lingerie wardrobe.

  • You can schedule a time most convenient for you to meet with a Bra Advisor.

  • Our free bra fitting consultations usually take around 15 to 30 minutes.

  • You can opt to book a call with one of our Virtual Bra Fitters and this can be done via Zoom, Skype or WhatsApp.

  • Alternatively, you can also submit your details on our Contact Form if a face-to-face call is not suitable.

Cancelation / Reschedule

If you are unable to make your appointment, we don’t want you to miss out on your bra fitting experience, please make sure you notify us in advance to reschedule. You can send us a message-Contact Us.




How will my order be packaged and shipped?


Our Motto: Eco-friendly and discreetly…

One of the core principles of Kaja is social responsibility. Therefore, we try our very best to be environmentally conscious.

Unless otherwise requested by the customer, we mail all garments in a breathable reusable clothing zip bag. These bags are great for storing items and when traveling- for packing your delicate garments, shoes, cosmetics, etc. in your luggage.

We partner with various shipping companies. We select packaging that is recyclable and meet the Sustainable Forestry Initiative or Forest Stewardship Council certification standards.

Based on the size of your order, your package may be sent using a padded envelope or a box that is discreet. We only use “Kaja Couture” and our P.O. Box, for the return address.

As a Kaja Couture client, you reserve the right to request your preference on packaging and shipping. If you have a special request, please notify Customer Service.





My Account





Can I track my orders from my account?


Yes. If you have a Kaja account you can track your order. Log into your your account and select the order you are looking to track. From there, select “My Orders” to view the most up to date information on your delivery.





Refunds, Returns & Exchanges





What is your return, refund and exchange policy?


Please visit: Refunds, Returns & Exchanges Policy





Shipping

How much does shipping cost?


Continental USA: FREE ground shipping when you spend over $150, after discounts have been applied and before taxes. Standard shipping: $10.95 International shipping will be offered in 2022.




When will I receive my order?


Domestic ground shipping times vary by destination, however most packages will arrive within 5-10 business days of ship date. However, this time may be extended during the holiday season and we are not liable for delays incurred by carriers. *National diasters and crisis may also delay shipping times.
You will receive a tracking number after your order has shipped, however guaranteed delivery is only available with Express Shipping orders. Please note receipt of your order may take longer for made-to-order garments and items shipped from our international designers.




Need your order super quick?


Please contact us directly at 1-888-676-9626 to discuss expediting you order.




I did not recieve my package? What now?


if you do not receive your package we first advise you to check check the status of your package online using the tracking number. You may also contact the carrier directly. If you still need assistance email us at info@ kajacouture.com at your earliest convenience so we may assist you with investigating the matter. Kaja Couture Lingerie is not responsible for misplaced or stolen packages once delivery has been made to the shipping address provided to us upon checkout or provided in other correspondence with our Client Services team. In order to prevent lost and stolen packages, Kaja Couture Lingerie ships any domestic orders valued over $300 with a signature requirement. This is applied automatically at checkout. If you prefer to release the signature on your order valued over $300 and are comfortable assuming responsibility for the possible loss, or require assistance placing your order to ship to a secure address, please contact us at info@kajacouture.com. Please note, at this time due to covid-19 some mail carriers are not requiring physical signatures on signature required packages.





Product Details & Fit